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FAQs

Included here is a list of the most commonly asked questions. If you find that the question you have has not been properly addressed or have any other question or comment please visit our Contact page.
We are you. We are designers, web geeks, artists and analysts with a simple goal: to curate the latest fashion nail polish colors and provide them at an affordable price to our customers.
SquareHue is a membership online store only.
Send your public relations, marketing and partnership inquiries to helpdesk@squarehue.com.
SquareHue does not issue color previews. We work to offer our subscribers the latest trends in nail polish colors so that they can always stay up-to-date and fashionable. Our goal is to build a relationship with our subscribers where they will trust our color choices and ultimately be encouraged to try polish colors that they would never choose themselves.
As such, we do not speculate around any future product releases, directly comment on such speculation, nor discuss any products until they are finally released.
Every month, our Miami based curators source colors based on the preferences of latest fashion trends.
We produce limited quantities of the monthly colors. We do, however, keep a small number of collection boxes for refunds, exchanges, replacements, etc. After 3 months of the release of a collection we will place this small quantity for sale in our shop. Keep checking back or email us a helpdesk@squarehue.com if you have any questions on previous collection sets.
Joining SquareHue gives you easy access to affordable and stylish new nail polish colors every month. No more standing in front of a display at your local store to randomly decide what color to choose.
By joining you are committing to a monthly service. SquareHue is committed to making your experience as hassle free as possible so we've made canceling and placing your subscription on-hold very easy...much too easy. ;) Simply log into your "My Account" and click on the "Cancel" or "Suspend" (ON Hold) buttons....now that was easy.
Purchases made through the online store will be instantly charged to your credit card. All charges and prices indicated on SquareHue are in USD. We will then charge your credit card on a recurring monthly basis on the day of your initial purchase, i.e. if you subscribed on the 15th of the month you will be charged on the 15th of each month as long as you remain an active subscriber.
SquareHue accepts Visa, MasterCard, American Express, Discover & Diners Club. We do not accept personal checks, money orders. If you feel strongly about any of these methods of payment, shoot us a note and we’ll try to make it happen in the near future.
Once you become a member you are charged for the following month's shipment - e.g. if ordering in November, you are paying to receive December colors. On the following month and each month thereafter, you will receive an invoice on your subscription date reflecting the following month's order, i.e. if you subscribed on the 15th of the month you will be charged on the 15th of each month as long as you remain an active subscriber. Orders are shipped in the first week of each month.
If you wish to cancel, you can easily do so at any time by logging in to your account dashboard and selecting the cancel option under your subscription status. Once canceled, you will no longer be charged for future renewals. You may also opt to suspend (pause) your account at any time - the difference is that you'd still have access to your account and keep your current membership price, and can opt to re-activate your account any month you wish. You may also cancel or pause your account by e-mailing memberservices@squarehue.com. We would be grateful for any feedback or details you can share about why you decided to cancel your membership. 
I canceled my membership but still received a box. How did that happen? If you canceled but still received a box it is possible that you canceled after your subscription renewal date. If that is not the case please email us at helpdesk@squarehue.com.
SquareHue ships USPS First Class Mail. Currently we ship to all 50 US States and Canada. Shipping is complimentary within the US and $10 for Canadian destinations. If you wish to inquire about shipping to other international destinations, please email us at memberservices@squarehue.com.
USPS Shipping times vary between 3-10 business days for US Destinations and 7-15 business days for Canadian destinations. Orders are always shipped in the first week of each month. Keep in mind that memberships placed after the first of the month will receive their shipment on the following month.
Absolutely. If you’re not completely satisfied with the quality of your SquareHue purchase, or if you believe you've received a defective item, you can return it for a full refund excluding shipping charges. For complimentary shipping orders we will charge a $5 restocking fee. The full Collection box must be returned in its original packaging within 15 days of receipt and must have a Return Authorization number. Please contact us at memberservices@squarehue.com and include your name and order number for return instructions.